Business Process Management

Manage business processes more efficiently and achieve better results

BUSINESS PROCESS MANAGEMENT AND BPM SYSTEM

We implement automated business process management systems built on IBM BPM and FICO BPM, so that banks and financial institutions can manage and improve their processes more effectively and reach their strategic goals through modelling, execution and control.

Why implement a BPM system

Business automation becomes necessary once an organization's processes and operating rules have settled and those processes are repeated more than 500 times a year. Optimization reduces the number of routine operations and errors, while the scattered functions of different systems come together into a single process that is clear and visible to everyone.
Continuous business process optimization cuts costs, increases the speed and quality of service, and makes the company more competitive and more attractive to customers.

IBM Business Process Manager solutions

This is a platform for unified, end-to-end business process management with a powerful toolset for creating, testing and deploying business processes.

Prime Source is the only Kazakhstani company with IBM Platinum Business Partner status. This allows us to offer the best prices on the market and provide clients with high-quality services and expertise.

With a team of top specialists in place, we have achieved the shortest implementation times and the fastest time-to-market for changes.

6 6 months is the average time to implement a BPM solution
100 30 top specialists on the Prime Source team
15 15 clients already using our BPM solutions
10 10 years of combined experience implementing automated systems

Scalable solution
The solution is built on a reliable, fault-tolerant architecture. This makes it possible to reuse it in other IT projects by scaling horizontally or vertically. The system can be developed further by upgrading licenses and adding servers and storage systems.
Omnichannel and automation
The solution lets you manage every customer communication channel from a single hub. By combining customer data from different channels, you can build precise strategies and effective communications. The solution automates and optimizes all business processes.
End-to-end processes
The solution shortens the sales cycle and the time it takes to arrange products and services, and increases the share of self-service through end-to-end processes. Standardized business processes simplify sales and customer service procedures, so managers work faster and more efficiently.

Why clients choose Prime Source solutions

1 Speed of implementation
The shortest implementation times and the fastest time-to-market for changes. We use open source code so that clients can manage their processes on their own
2 Cost-efficient maintenance
Minimal cost of implementing and developing systems thanks to a set of ready-made components that are unique, complex to build and designed to solve specific business tasks
3 Flexible configuration
The solution has no platform limitations, so you can configure processes, forms and algorithms to create unique, non-standard products and processes
4 Stability and reliability
The solution reduces errors and maintains the integrity of business processes. It ensures stable operation and fault tolerance of the systems and of the entire set of components
5 Convenient monitoring
The solution makes processes transparent and easy to monitor thanks to modern technologies and a reliable system architecture
6 Effective tools
The solution makes the most of its own functionality, of all integration services and of all the bank's components, and eliminates repetitive and unnecessary processes

BPM is not just a platform for automating business processes; to a large extent it is an approach to running projects and a way of thinking. That is why, once we implemented the solution, we substantially changed our approach to requirements, expectations and project management.

Where BPM solutions are used

Banks and financial institutions Automated business process management systems are widely used in banks, financial and lending institutions, telecom operators and retail companies
Non-financial organizations Automated business process management systems are used in industrial, government, healthcare and transport organizations

Advantages of BPM systems

Transparent operations
The system visualizes and presents the full picture of how all processes inside the organization interact.
Fast changes
Process logic can be changed easily, so you can respond to change quickly and test new hypotheses.
Business processes are modelled using BPMN 2.0 notation.
Ease of use
Employees need no programming skills to model, launch and refine processes.
Instant analysis
Automated processes and execution control tools make it possible to quickly analyze the efficiency of processes and of every change introduced.
Convenient interface
Cross-platform support means the system works in any browser or mobile application, which makes access convenient and saves time.
Easy integration
The IBM BPM system interacts easily with corporate IT solutions through web services and APIs (SOAP, REST, JSON).

FICO ORIGINATION MANAGER

We build effective credit process automation systems and help clients streamline their work with FICO Origination Manager

We implement FICO Blaze Advisor, an enterprise decision management system that lets business users automate logic of any complexity, including credit scoring and the generation of credit offers

Why implement credit process automation systems

Banks are closely tied to the information technologies that deliver end-to-end business automation. Modern information technology has a dramatic effect on banking business processes and takes them to a new, higher level.

The growing volume of banking business, its management and performance assessment call for modern solutions that simplify and automate business processes.
A lending automation system does exactly that: it reduces and optimizes the time and resources spent on issuing loans and serving customers.

How FICO helps clients

We implement a solution that automates the credit process from application to disbursement. FICO is a convenient tool for managing risks, building effective communications with customers, optimizing processes and meeting regulatory requirements.

The system makes it possible to adapt processes and decision-making strategies to market needs quickly and effectively, and to launch new high-quality products and convenient services.

2.5 Delivered phase 1 of the project at Sberbank in 2.5 months
30 30 top specialists on the Prime Source team
15 15 clients already using FICO solutions
10 10 years of combined experience implementing automated systems

FICO ORIGINATION MANAGER

Credit application decisions
FICO helps analyze every factor involved in lending to individuals and businesses. Thanks to FICO's integration capabilities, analytics, powerful decision engine and convenient interface, our clients make fast and accurate decisions, reduce risks, increase profit, optimize processes and comply with regulatory requirements.
Credit portfolio management
FICO helps our clients build effective strategies and campaigns that take account of changes in customer behavior, economic conditions and legal requirements. We build a solution that identifies key customers and creates strong, effective communications based on deep analytics and predictive models.
Debt management
FICO reduces losses without additional resources: it lowers the volume of overdue debt, prioritizes actions according to risk assessment, defines optimal strategies for handing debts over to collection agencies and finds the most effective way to communicate with each customer.

FICO BLAZE ADVISOR

Flexible settings
The solution makes it easy to configure decision strategies without programming, using intuitive visualization. Testing functionality is built in with Decision Analyser, a visual strategy debugger.
The solution can import scoring and ML models into decision strategies via pmml files. This shortens implementation times and simplifies testing, support and further development of the solution by the client, with no outside programmers.
Fast decision-making
FICO Blaze Advisor lets our clients quickly adapt decision strategies to changing market needs without involving IT specialists or software vendors. FICO Blaze Advisor acts as the brain behind key customer service processes, so it is easy to adjust to the specifics of an individual customer and make effective business decisions at every stage of the customer lifecycle.
Performance monitoring
FICO Blaze Advisor gives business users extensive capabilities thanks to a variety of rule development, authoring and testing methods: decision trees, scorecards, decision tables, graphical decision flows and configurable templates. The system monitors business performance by analyzing user-defined events.

HOW FICO HELPS CLIENTS

1 Reduces costs and losses
2 Increases employee productivity
3 Ensures security and process continuity
4 Improves customer service
5 Shortens production times
6 Supports decision-making

Lending in Kazakhstan is becoming a mass-market business, so processing applications manually is highly inefficient and unprofitable: operating costs go up, staff expenses grow, decisions are delayed and their quality drops. A modern credit factory helped us organize our processes so that we make the most of our capabilities and generate profit.

Why companies choose Prime Source solutions

Solutions from foreign
developers
Complex, lengthy implementation and expensive to maintain

Solutions
from Fico
According to Forrester research, Fico is a leader among comparable software products

FICO for organizations

For banks, financial and lending institutions The solution suits organizations that need to automate complex operational decisions based on data and analytics
For telecom
companies The solution suits organizations that need to automate complex operational decisions based on data and analytics

Advantages of the FICO system

Convenient settings
Flexible configuration of processes and screen forms
Automated decisions
Easy implementation of any business rules and any number of scoring models
Fast implementation
The solution requires virtually no programming
Clear interface
Convenient decision-making designed for business users
Data visualization
Graphical presentation of information, processes and strategies without programming
Cost-efficient ownership
No spending on technical support, as the system can be maintained in-house

Modules included in FICO ORIGINATION MANAGER

1
Application Processing Module Supports business processes of any complexity and meets global lending requirements for a modern front office. The module includes a convenient interface for flexible configuration and for direct interaction with all systems in the bank and with external data sources.
2
Decision Module A multifunctional enterprise decision automation system capable of implementing business rules of any complexity, applying any number of scoring models and providing flexible configuration of decision strategies for all types of credit products.

Other products

Robotic Process Automation (RPA)

Reach new frontiers of productivity

AML and Anti-fraud

Maximum automation and uninterrupted financial monitoring processes

Customer Experience Management

Uncover hidden opportunities for growth and improve performance at every customer touchpoint

Business Process Management